Terms & Conditions

Crystal House Hotel Ltd Terms & Conditions


1. Guests may book in advance or on arrival. Rooms are subject to availability; Crystal House reserves the right to refuse any booking for any reason. For rooms booked in advance (over the phone or via our own website), credit/debit card details are required to secure your booking. Bookings are non-refundable. The full amount due for your stay will be taken on the day before your arrival. For bookings made via an online agent (e.g. Booking.com), full payment is taken from the credit/debit card provided on the booking at any time after the day the booking is made, but before the date of the stay, For "walk-in" bookings, full payment is required on arrival. Room rates will be at the current rate displayed on the website and are available in print on request. In the unlikely event that a pre-booked room becomes unavailable for use, Crystal House will find alternative accommodation for the guests affected. Any additional cost over the original room rate will be met by Crystal House. 

Check-in and Check-out Times

2. Guests may check-in from 2pm until 6pm on the day of arrival. On departure, guests must vacate their rooms and check-out by no later than 10am. Failure to do so will entitle Crystal House to charge for an additional night.


3. If a direct booking (made in person, by phone or on our own website) is cancelled with greater than 24 hours until the arrival date, there will be a cancellation charge equivalent to the value of the first nights stay. In the event of a cancellation with less than 24 hours until the arrival date or a “no-show”, where the guest(s) fail to arrive without prior notice, the full value of the booking will be charged. Stays booked via an online agent (e.g. Booking.com) are fully non-refundable. The full value of the stay will be charged with no refund of any monies paid. Please refer to each policy on the relevant site.

Right of Refusal of Entry and Requirement to Leave

4. Crystal House reserves the right to refuse a guest entry and accommodation if, on arrival, we reasonably consider that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. Crystal House reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Crystal House staff or is behaving in an unacceptable or unreasonable manner.

General Rules

5. All children under the age of 16 must be supervised by an adult guest at all times.

6. Any property left in the room after checking out will be returned to the address entered on the Booking-In Card. Postage and packaging costs will initially be met by Crystal House, with an invoice issued to the guest to cover such costs.

7. Guests must report any loss of or damage to their property immediately on discovery to Crystal House's staff and shall make themselves available to assist with any reports made by Crystal House to the police. It is the guest's responsibility to ensure that all items brought to Crystal House are insured on an insurance policy held by the guest.

8. Guests shall not enter areas of Crystal House which are indicated as being closed to the public. Crystal House shall not be responsible for death, personal injury or loss or damage to property suffered by a guest in these areas.

9. It is against the law to smoke or vape in any part of Crystal House. If anyone is found to be or have been smoking or vaping in Crystal House, they and all of their party will be asked to leave the premises immediately. No refund will be given and a cleaning charge of £50 will be levied.

10. If during your stay or upon departure, it is found that the room has been left in an unacceptable condition (pet brought into a non-pet friendly room, damage, excessive disorder, etc.), Crystal House reserve the right to charge a £50 cleaning fee and costs to replace or repair the items damaged.

Last updated 11.12.2023.