1. Guests may book in advance or on arrival. Rooms are subject to availability; Crystal House Hotel reserves the right to refuse any booking for any reason. For rooms booked in advance, a £10 deposit per room is required to secure your booking. The balance is payable on arrival. For "walk-in" bookings, full payment is required on arrival. Room rates will be at the current rate displayed on the website and are available in print on request.
2. Guests may check-in at any time from 2pm on the day of arrival. On departure, guests must vacate their rooms and check-out by no later than 10am. Failure to do so will entitle Crystal House Hotel to charge for an additional night.
3. If a booking is cancelled after a deposit has been paid, no refund will be given. The deposit can be transferred to a future booking made within 28 days of the cancellation date. In the event of a “no-show”, where the guest(s) fail to arrive without prior notice, the value of the first nights stay of the booking will be charged.
4. Crystal House Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, we reasonably consider that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. Crystal House Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Crystal House Hotel staff or is behaving in an unacceptable or unreasonable manner.
5. All children under the age of 14 must be supervised by an adult guest at all times.
6. Any property left in the room after checking out will be returned to the address entered on the Booking-In Card. Postage and packaging costs will be met by Crystal House Hotel, with an invoice issued to the guest to cover such costs.
7. Guests must report any loss of or damage to their property immediately on discovery to Crystal House Hotel's staff, and shall make themselves available to assist with any reports made by Crystal House Hotel to the police.
8. Guests shall not enter areas of Crystal House Hotel which are indicated as being closed to the public. Crystal House Hotel shall not be responsible for death, personal injury or loss or damage to property suffered by a guest in these areas.
9. It is against the law to smoke in any part of Crystal House Hotel. If anyone is found to be or have been smoking in Crystal House Hotel, they and all of their party will be asked to leave the premises immediately. No refund will be given and a cleaning charge of £50 will be levied.
Last updated 01.12.2011.