Changes to our Level of Service

Changes to our service levels


The details below are in addition to our usual T&C's which can be viewed here plus our COVID-19 specific risk assessment. If you booked with us on behalf of somebody else, please make sure that they are aware of these changes.


  • Any outstanding balance due for your stay will be taken from the card details provided on the original booking the day before your arrival date. If the payment is declined, the guest will be notified and the balance will be due on arrival. Payment will need to be made by credit or debit card and a printed receipt issued.

  • Our check in time is strictly from 2pm until 6pm. We cannot allow you to check in earlier than this or drop your luggage off with us. Check out is strictly before 10am; unfortunately, we cannot hold your luggage for you if you are on an afternoon train home. Please bear this in mind when planning your travel to and from us.

  • Your room key and registration form will be in the room ready for you. You will directed to the correct room. We are unable to routinely assist you with your luggage to your room.

  • Breakfast service: until further notice, we are unable to provide a cooked breakfast service. We will be providing ‘Breakfast Bags’ to each guest that will contain items including croissants/pastries, fresh fruit, fruit juice, plus the usual supply of tea, coffee, hot chocolate, milk, biscuits, etc. From Monday 17th May, subject to the Welsh Government confirming, we will be able to provide a cooked breakfast service. The breakfast service will be over two sittings: 8am until 8:30am or 9am until 9:30am. Please arrive on time for your breakfast and leave the breakfast room at the end of your sitting. Your breakfast choices need to be requested the day before using the form provided.
  • Each room will have a mini-cleaning pack including pedal bin liners, washing up liquid, sponge, tea towel, soap, etc. as we will not be able to offer a room refresh service during your stay with us.

  • Please take with you all of your unused food items, soap, etc at the end of your stay. All consumables have to be disposed of after each guest, so it would be a waste to leave them behind.

  • Before the COVID-19 pandemic, we were trying really hard to reduce our use of single-use plastics. You will see us using a little more of this than we have done previously, but at the moment we have to do this for everyone’s safety.

  • We will continue to provide mugs and teaspoons in the room for each guest. These are cleaned and sanitised at every room change over.

  • To avoid waste but equally to ensure the correct amount of supplies are provided for you and your family, it is important that the correct number of guests are detailed on the original booking.

  • We will be unable to fill water bottles/flasks for our guests. The water in all bedrooms is safe to drink, so please fill your flasks yourselves.

  • On the day of departure, please ensure that all of your rubbish is in the bins (room and bathroom) and that the top of the bin bags are tied.


It saddens us that we cannot offer the same welcome that we usually do; we hope that this will only be temporary. If you need assistance during your stay with us, we still will be living on site but you just won’t see us as much. In your room, there will be details on how you can contact us during your stay. You might need help in an emergency, or you might just need some more milk and sugar!


We are still offering guests who have booked direct the option to postpone or cancel their booking if the changes outlined above do not fit your expectations. Please contact us to discuss this if needed. For rooms booked via an agent (e.g. Booking.com), you would need to contact the agent to discuss any changes to your booking.


Version 8, last updated 12.05.2021.